Social Media Policy

Purpose of this policy

 We aim to respect patient confidentiality, laws relating to medical practice, and to partake in social media with upmost professionalism.

Social media definition

Online interactive communities to share information and content, such as Facebook, Twitter, Instagram, YouTube and Linkedin. This practice has a Facebook page and webpage.

Standards for our Facebook page: 

  1. We do not disclose any patient information without the express consent of the patient. This includes photographs. Even “de-identified” details may be able to be recognised by people known to the patient.
  2. We do not post any material that is fraudulent, harassing, embarrassing, sexually explicit, obscene, intimidating, defamatory or unlawful.
  3. The public posting function is disabled due to privacy and confidentiality.
  4. Comply with AHPRA’s Guidelines for Advertising Regulated Health Services and Social Media Policy.
  5. Testimonials are not to be posted due to the poster being identified, and accordingly the “reviews” section of our Facebook page has been disabled.
  6. The Facebook page cannot be used by patients to confirm appointments and cannot be used to make an appointment, provide patient-specific medical advice, provide repeat prescriptions or referral letters.
  7. All posts must be approved by our practice manager, and those with medical content must first be approved by the Director.
  8. The Director of Griffith Medical Centre is responsible for regularly reviewing content of the Facebook page. In their absence they will appoint another staff member to the task.